Shipping policy

Shipping Policy

Thank you for visiting and shopping at Ro. Seventeen.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2–3 business days of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

*Free shipping on orders of $100 or more.

Overnight delivery is only available for orders with delivery addresses within the continental United States.  If you need overnight delivery please reach out to us directly to set this up and get a shipping quote (Typical cost for overnight shipping is $30-$50 depending on location).

Shipment to P.O. boxes or APO/FPO addresses

Ro. Seventeen ships to addresses within the US, US Territories, and APO/FPO/DPO addresses.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

Damages

Ro. Seventeen is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier and email us at customerservice@roseventeen.com so we can try and help make it right.  Save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the continental US.

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

Ro. Seventeen will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Missing or Stolen Shipments

If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:

Call:  785-213-0536 or email us at customerservice@ro.seventeen.com

We will file a claim with the shipping carrier. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.

Returns

If you are not satisfied with your product or want to exchange for another product, please reach out to us at customerservice@roseventeen and we can get this set up for you.  Please be advised that the customer is responsible for the shipping costs associated with the return. https://roseventeen.com/policies/refund-policy

If you have any functional problems with the packaging, bottles, tubes, please reach out to us directly at customerservice@roseventeen.com